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CHERRY TREE GIFTS
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Terms & Conditions

Terms & Conditions

The KNIT & SEW and CHERRY TREE GIFTS Guarantee

 

We want you to be delighted with your order. If you’re not happy, we’ll give you your money back! You can return your order (unused and in original packaging) for any reason within 14 days for an exchange or refund.
 

UK Customers

 

We hope you’ll be delighted with your order, but we understand that sometimes you may wish to return items to us.
You can return your order for any reason within 14 days for an exchange or refund. Please follow the simple steps below:

1. Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to:

 
Knit * Sew                        

5 Cherry Tree Court                      

Off Maytree Drive                         

Kirby Muxloe                                

Leicester                                                                       

LE9 2LQ


2. Goods are returned at your own cost. The delivery charge for the original order is non-refundable.

Damaged or faulty goods
 
In the unlikely event that you receive any damaged or faulty goods we will replace or refund them in full (including the original postage charge). your order.
 
Please note
 
• We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return your parcel.
Certificates of posting are available free at the post office and will enable us to action your refund should your parcel
be lost or delayed in the post.
• If you would like to exchange your order for item(s) of higher value, we will contact you for payment details.
If you are exchanging for goods of lower value we will refund the difference.
• We will contact you to confirm when your exchange or refund has been processed. Please allow up to 21 days.

 

Many Thanks

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